Leading by Design

Over 20 years experience in radio communications, security, telemetry, automation, mobile and fixed data systems.

Universal Com Link Warranty Information

3 Year Warranty logo

3 Year Warranty

"Universal Com Link is proud of the technology within and workmanship quality of its products.  Universal Com Link warrants its products to be free from defects in material or workmanship for a period of three (3) years from the date of purchase.  Universal Com Link will, at its option, replace or repair parts found defective and return the equipment or parts to the owner.  The above stated warranty is for the original owner and the undertaking to repair does not apply to any equipment which, in Universal Com Link's exclusive judgment, has failed due to misuse, corrosion, accident, natural disaster, alteration, unauthorized or improper installation, repair or modification.  The owner is responsible for the transportation costs of the equipment to the distributor for the warranty repairs set out above.

Warranty excludes any defect that is found to be caused by misuse, accident, alteration/modification, corrosion, damage by vehicle or other charging system, improper vehicle battery install or reversed jumper/charger cables to vehicle.

ANY IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. UNIVERSAL COM LINK SHALL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.  SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU."






5 year extended warranty available

5 Year Extended Warranty

Universal Com Link 2 Year Extended Warranty (for a total warranty period of 5 years)

UCL’s extended warranty mirrors the three (3) year above warranty coverage statement for an additional two (2) year period.






1 year workmanship warranty

1 Year Workmanship Warranty

Universal Com Link warrants all Universal Com Link workmanship for one(1) year from the date of the installation, once completed, tested and approved by the Client and/or end Customer.  This warranty only applies to the labor (product warranties are not inclusive).  The warranty will be null and void if it is determined that a repair is required due to negligence, misuse, or abuse on the behalf of the Client and/or end Customer, acts of God, or performance of work at the site by a party other than Universal Com Link.

Service Commitments

Commitment to Total Customer Satisfaction: If the Client is not totally satisfied with work product delivered by Universal Com Link and the deficiency is within the reasonable and direct control of Universal Com Link, Universal Com Link will return to the subject work site to remediate deficiencies specified in writing to the Client’s full satisfaction at no additional cost to Client.

Commitment to Workmanship Quality: All workmanship is 100% guaranteed for one(1) year from the date of the installation, once completed, tested and approved by the Client and/or end Customer.  This warranty applies to the labor component only.  Applicable product warranties are passed through from third party when product is purchased from Universal Com Link. The warranty will be null and void if failure is due to negligence, misuse, or abuse on the behalf of the Client and/or end Customer, acts of God, or work is performed on subject system by a party other than Universal Com Link.

Commitment to System Availability: All work onsite will be completed in a timely fashion so as to not unnecessarily interrupt the intended and regular function of the system that is subject to the assigned scope of work.

Commitment to Communication: Universal Com Link, at the very latest, will contact the Client’s assigned point of contact at least thirty minutes prior to the scheduled arrival time if work must be rescheduled for any reason.

Commitment to On Time Arrival: Universal Com Link, at the very latest, will contact the Client’s assigned point of contact at least thirty minutes prior to the scheduled arrival time if field personnel are delayed for any reason.

Warranty excludes any defect that is found to be caused by misuse, accident, alteration/modification, corrosion, damage by vehicle or other charging system, improper vehicle battery install or reversed jumper/charger cables to vehicle.


Our Solutions


Mobile & Fixed Products

We offer many products including:
 · Two Way Radios
 · AVL/GPS Tracking
 · Mobile DVR systems
 · Mobile computing platforms
 · Industrial computing platforms
 · Fleet Management systems
 · Telemetry systems
 · Dispatch Software & Hardware
 · Voice Recording/Logging
 · Radio over IP
 · Voice over IP
 · Automatic Passenger Counters

We have WiMAX & WiFi solutions





















































































UCL Logo small      905B W. State Street
      Fremont, OH 43420
      Office 567.202.0646
      Fax 567.202.0647