Leading by Design

Over 20 years experience in radio communications, security, telemetry, automation, mobile and fixed data systems.

IVM Answering Attendant Software

Complete voicemail, call attendant and IVR solution

Universal Com Link's IVM Answering Attendant software is a complete voicemail, call attendant, info-line, audiotext, interactive voice response, or autodial solution for small to medium businesses. IVM can connect to single or multiple telephone lines with a professional telephony board voice modem or directly to a VoIP service.  Or connect IVM to a VoIP/RoIP communication system like Axon as an auto attendant to direct incoming phone calls and facilitate call transfer.

IVM can play a menu to callers, redirect incoming calls during office hours or act as an answer machine and take messages for a number of voice mail boxes after hours. All calls are logged with date, time and caller ID. Recorded messages can be played at any time, forwarded to an email address, or accessed remotely.

IVM can also be used very simply as a computer answering machine.  But, when you are ready, you can explore the advanced key response and programming options to create a sophisticated telephone interactive response system. You will find many exciting ways to use IVM to provide information, serve your customers and save time.

Typical Applications
  • Voicemail from a single answering message to hundreds of voice mailboxes
  • Call attendant (using the menu call transfer features) to transfer and direct calls
  • Telephone information lines or AudioText type systems
  • In-coming caller ID logger or display
  • Automated telephone order taking
  • Automated telephone surveys (using the number entry features linked to a database)
  • Credit card telephone account payment
  • Automated outbound call dial & message systems
  • Dial in computer control or information (e.g. dial in to test security alarm or to restart server)
  • Many more call management applications
  • Multiple telephone line support, up to 64 lines simultaneously
  • Configure and manage from a intuitive web control panel
  • Caller ID logging and optional on-screen caller ID flash display
  • Call key select menus and ability for caller to enter numbers
  • Call transfer (subject to your phone company or PBX features)
  • Remote telephone access
  • Auto detection of Axon IP PBX when installed on the same server
  • Save in-coming messages as wav files (keep messages for legal/record purposes)
  • Automatic hours feature (enter your office hours and it will automatically answer after hours)
  • Unlimited (selectable) out-going messages and menus
  • Call simulator is included so you can test your systems off-line
  • Automated outbound calls and messages
  • Unlimited voice mail boxes (each with own email forward, internet access page or remote access)
  • Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files
  • Ability to open files or run other software to process data or report information
  • Free plugins offer internet and odbc sql connectivity, fax back services, hardware control and more
  • Free professionally voiced greetings included

Universal Com Link

Providing and SupportingEmergency Response Solutions

  • Two way radio system products
  • Public safety & interoperability
  • Rugged vehicle computers
  • Mobile Data Terminal
  • Transit agency solutions
  • Dispatch hardware and software
  • Voice logging/recording systems
  • VOIP & Radio over IP
  • Hardened fixed and mobile network products
  • Telemetry and SCADA
  • Mobile & fix assist monitoring
  • Mobile CCTV camera DVR systems
  • WiMAX and WiFi solutions
  • In Vehicle Navigation
Our Solutions

Mobile & Fixed Products

We offer many products including:
 · Two Way Radios
 · AVL/GPS Tracking
 · Mobile DVR systems
 · Mobile computing platforms
 · Industrial computing platforms
 · Fleet Management systems
 · Telemetry systems
 · Dispatch Software & Hardware
 · Voice Recording/Logging
 · Radio over IP
 · Voice over IP
 · Automatic Passenger Counters

We have WiMAX & WiFi solutions

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UCL Logo small      905B W. State Street
      Fremont, OH 43420
      Office 567.202.0646
      Fax 567.202.0647